Winter/Holiday Events Information

Visitors may begin entering the online queue at 9:30 a.m. At 10 a.m., everyone already in the queue is randomly assigned a sequence. Any new visitors that join the queue after 10 a.m. will be served in the order they joined. 

Our online queue prevents our servers and ticketing system from getting overloaded. 

Yes, to stay in the queue, please keep your browser window open.

Yes, but please note that we have limited phone lines and staff available to process orders by phone. 

We recommend credit and debit card purchases be made online or by phone. Cash and check ticket purchases may be completed in-person at the Gardens during general admission hours.

Yes, make sure to select “Add to Order” before proceeding to a different event to purchase tickets.

Tickets in the shopping cart are not reserved until the transaction is complete.

On busy on-sale dates, confirmation emails may not arrive until a couple hours after completing the purchase. Confirmation emails are sent from "tickets@botanicgardens.org" and may automatically filter to junk or spam folders. Please contact our Resource Center at 720-865-3500 (9 a.m. – 5 p.m. daily) if you do not receive a confirmation email within 24 hours.

Yes, but due to the high demand of event tickets, wait times may be longer Wednesday, Nov. 6 – Friday, Nov. 8 and Monday, Nov. 11.

You can email info@botanicgardens.org or call us at 720-865-3500. Please note that response times on the on-sale dates will be longer due to the increased volume of emails and calls. 

Some time slots may sell out, but it is unlikely the entire event will sell out during member presale. Membership does not guarantee tickets to events or programs.

No, unfortunately you cannot purchase a membership and member tickets in the same transaction. We recommend purchasing or renewing your membership prior to Nov. 1. On high volume days, member account activation can experience lag time, delaying access to member-priced tickets. 

Use the email address you provided when your membership was set up. You will need to log into your account first to access member-priced tickets. We recommend logging into your account prior to the on-sale date to ensure you know your log-in credentials. You can email info@botanicgardens.org or call us at 720-865-3500 for further assistance. Please note that response times on the on-sale dates will be longer due to the increased volume of emails and calls.

We recommend logging into your account prior to the on-sale date to ensure you know your log-in credentials. You can reset your password online, however the reset email may be delayed during high volume times. You can email info@botanicgardens.org or call us at 720-865-3500 for further assistance. Please note that response times on the on-sale dates will be longer due to the increased volume of emails and calls. 

If you receive this messaging, make sure you are using the email address associated with your member account. Please try logging out of your online account and log-in again. If presented with messaging to “select a membership term,” please select your current membership before proceeding to tickets. If this issue continues, you can email info@botanicgardens.org or call us at 720-865-3500 for further assistance. Please note that response times on the on-sale dates will be longer due to the increased volume of emails and calls.

Everyone over the age of 3, including the member, will need a ticket for any of our special events. You can purchase additional tickets for your guests at the member price during the member presale for your membership level.